1) Scope
This Privacy Policy applies to the uAlbums marketing website (the “Site”) and the uAlbums web application and related services (the “Service”). The Site and Service are operated by uAlbums (“uAlbums,” “we,” “us,” or “our”).
2) Information we collect
A. Information you provide
- Account and profile information (for example, name, email, phone number, password, and organization details).
- Campaign and business information (for example, campaign name, branding details, message content, and templates you configure).
- Recipient and order information (for example, recipient name/email, shipping address, order selections, and communications you send through the Service).
- Content you upload or submit (for example, photos, text, and other assets used to generate personalized products).
- Support communications (for example, messages you send to support, survey responses, or feedback).
B. Information collected automatically
- Usage data (for example, pages viewed, features used, clicks, and other activity).
- Device and log data (for example, IP address, browser type, device identifiers, and timestamps).
- Cookies and similar technologies used for basic functionality, security, and analytics (where enabled).
C. Payment information
Payments are processed by third-party payment processors (such as Stripe). We do not store full payment card numbers. We may receive limited information such as billing details and payment status.
3) How we use information
We use information to:
- Provide, maintain, and improve the Service (including generating, printing, and shipping products).
- Process transactions, manage credits, prevent fraud, and enforce limits (such as maximum orders for a campaign).
- Authenticate users and secure accounts.
- Send transactional messages (order updates, verification links, receipts, and service notices).
- Respond to support requests and communicate with you about the Service.
- Comply with legal obligations and protect the rights and safety of uAlbums, our users, and others.
4) How we share information
We may share information:
- With service providers who help us operate the Service (for example, hosting, databases, email delivery, analytics, payment processing, printing/fulfillment partners, and shipping carriers).
- At your direction, such as when you choose to send recipients campaign links or communications using the Service.
- For legal and safety reasons, such as to comply with law, enforce our terms, or prevent fraud and abuse.
- In connection with a business transaction, such as a merger, acquisition, or sale of assets, where permitted by law.
We do not sell personal information.
5) Recipient links and verification
Some campaigns allow recipients to place an order using a link (for example, a public link or an invited recipient link). We may verify recipient emails and enforce rules such as one order per email and campaign-level order limits.
6) Data retention
We retain information as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of certain data, subject to operational and legal requirements (for example, records needed for accounting, fraud prevention, or order history).
7) Your choices and rights
- Account information: you can update or correct certain profile details within the Service.
- Marketing communications: you can opt out of promotional emails by following the unsubscribe instructions (transactional messages may still be sent).
- Access and deletion: depending on where you live, you may have rights to request access to or deletion of certain personal information.
- Cookies: you may control cookies through your browser settings (some features may not work if you disable cookies).
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9) Children’s privacy
The Service is not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.
10) International transfers
If you access the Service from outside the United States, your information may be processed in the United States or other locations where we or our service providers operate.
11) Changes to this policy
We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date above. Your continued use of the Site or Service after changes become effective means you accept the updated policy.
12) Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us at support@ualbums.com.